Payments & Refunds

1. Before making a payment

Review the price, service scope, delivery arrangements and any cancellation or refund terms supplied for the product or service. Ask the team to clarify anything material to your decision before proceeding. The company website’s enquiry forms do not collect payment card details.

2. Payment issues

If a payment fails, a charge appears more than once, or you need help confirming a payment, contact the team with the product or service name, payment date, amount and order or transaction reference, if available.

3. Requesting a refund

Send your purchase details and the reason for your request. Eligibility, cancellation charges where applicable, and processing arrangements depend on the terms of the purchase and applicable law. Sending a request does not itself confirm approval. The team can clarify the next steps for the specific order.

This website notice does not set a universal refund windowRefund windowThe period specified for requesting a refund under the applicable purchase terms. A definition does not create or extend that period.Select the term to read the glossary. or processing deadline. Check the terms provided for your purchase and ask the team about the expected timing of an approved refund.

4. Information to share safely

Use an order reference rather than full payment credentials. Do not send full card numbers, CVVsCVVThe security code on a payment card. Do not include it in an ordinary support message.Select the term to read the glossary., passwords or one-time codesOne-time codeA temporary code used to confirm identity or authorise an action. Do not share it in a general support enquiry.Select the term to read the glossary.. This notice does not remove any refund or consumer rights that applicable law gives you.

Contact

For questions about this notice, contact ON Labs Private Limited at [email protected] or contact the team.